At Pikachueshop, customer satisfaction is our top priority. We want you to love what you bought! If something isn't quite right, our Return & Refund Policy is designed to make sending your items back as simple as possible.
We offer returns and refunds on most items within 30 days of the delivery date. Read below to understand how the process works and what items qualify.
Please make sure your return request meets our standard operational requirements:
To qualify for a refund, returned items must comply with the following conditions:
Please note that certain classes of items cannot be returned under any circumstances:
To start your return journey, please follow these steps:
Once your parcel reaches our return depot, our quality team inspects the items. If approved, your refund is initiated immediately to your original payment card. Processing times depend on your financial provider: Credit/Debit Cards: 5 to 10 business days. Mobile Wallet Payments: 2 to 4 business days.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If we process a refund for you, the actual cost of return delivery will be deducted from your final refund balance unless the return is due to our shipping error.
We only replace items if they arrive damaged, defective, or incorrect. If you need to exchange an item for the exact same product in a different color or size, send us an exchange request through your dashboard first before mailing the original merchandise back.
If you have any questions on how to return your item back to our facilities, or if you are running into issues with your refund status, reach out to our fulfillment team at info@mail.com.
